frequently asked questions

Can’t remember your password? Not to worry! Please click here and we will send a new one to the e-mail address you used to create your account.

Your account settings, such as address, name, e-mail address and shipping address can be changed here.

Click here to change your password.

Would you like to be the first to know about gsus sindustries sales promotions, sample sales and special Close Friend events? Register here to become a gsus sindustries Close Friend and receive your first gift in the confirmation email.

Should you no longer wish to receive information about gsus sindustries please go here or click the link at the bottom of our last newsletter.

Our webshop shows the complete assortment available. When we receive new stock, all items should immediately be visible in our webshop. Unfortunately we can not deliver products that aren't currently available in our webshop. It is possible that these items are available at our selected offline retailers. For more information about their stock please contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail to: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm.

To find a selected gsus sindustries retailer near you please click here for the gsus sindustries store locator.

The items that are shown in our webshop are currently in stock. Only by high exception it can occur that a product appears to be on stock, but is not in our warehouse. Should this be the case, we will personally contact you and find an alternative or suitable solution.

Should you want to receive timely notifications when new items become available in our webshop, please subscribe to our newsletter here. You will become a gsus sindustries Close Friend and will stay informed of all gsus sindustries sales promotions, sample sales and special events for our Close Friends. As a bonus you will receive your first gift immediately in the confirmation email.

When an item is out of stock, they are not shown in the webshop. Previous collections thus are not available. It is possible that these items are available at our selected offline retailers. For more information about their stock please contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail to: info@g-sus.com . We’re there for you on weekdays between 9 am and 6 pm.

To find a selected gsus sindustries retailer near you please click here for the gsus sindustries store locator.

Online banking for Dutch users.

On our webshop you can also pay with MasterCard and VISA. The payment is always made via a secure SSL server, which sends your data encrypted.
- Paid by credit card before 3 pm on a workday? Your items will be shipped the same day!
- Your credit card data will be send via a secure line(SSL) and will not be saved.

In case you are unable to complete your order or when you encounter uncertainties you can contact our customer service during office hours. They can assist you with the placing of your order. Note that they can not order products which are not available in the webshop, but they can help you find the desired item(s) with our selected offline retailers. Please contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail to: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm.  

On completing your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct email address. If you’re unsure please click here to double check. For example, you will also receive an e-mail from us when your order is sent from our warehouse. In the e-mail that you will receive, you will also find information on how to track and trace your package online.

When you order before 3 pm on a workday, your items will be shipped the same day. For an overview of our (inter)national delivery timings please click here.

When you order before 3 pm on a workday, your items will be shipped the same day (in The Netherlands, please see for an complete overview of our international delivery timings here). Our ordering & delivery process is very closely geared to each other. While this is testimony to our operational excellence, it also means that our system does not allow cancellation or modification of an order. Your order is thus conclusive, but never final as you are always free to return or exchange your purchased items free of charge within the 2 week trial period.

When you order before 3 pm on a workday, your items will be shipped the same day. Orders outside The Netherlands may take up to 6 working days to be delivered. please click here for an complete overview of our international delivery timings.

Your order will always be delivered as soon as possible to the address you’ve registered with us. It is however possible that your order delivery is delayed by unforeseen circumstances with your local delivery service. In that case we will personally inform you right away but we can’t be held responsible for any inconvenience this may cause.

When your ordered items amount to a total of 150 Euros or more, we deliver your items for free!

When your ordered items amount to a total of 150 Euros or more, we deliver your items for free! Orders that come in under 150 Euros within the Netherlands, are charged with a 6.00 Euros delivery fee. For other countries please check the total delivery costs overview here.

Currently we are able to deliver in the following country's:

United Arab Emirates	Australia	Belgium	Bulgaria
Canada	China	Denmark	Germany
Estonia	Finland	France	Greece
Great Britain	Hungary	Iceland	Ireland
Israel	Italy	Japan	Croatia
Latvia	Lithuania	Luxembourg	Netherlands
New Zealand	Norway	Ukraine	Austria
Poland	Portugal	Romania	Russia
Slovenia	Slovakia	Spain	Czech Republic
Turkey	USA	Belarus	Sweden
Switzerland	Serbia

Go to your account on the website and open your order history. Here you will find all the orders you ever placed categorized by order number and date. Select the order you would like to return and fill in the return form and print this form. Please carefully read the following information first.

• Unfortunately we can not accept products that you already have in possession for more than 14 days and/or that you have not bought in the webshop www.g-sus.com.
• Return shipments are only possible when you have reported this to the customer service within 14 days of receipt.
• The return form should be complete; half completed forms will not accepted and you will be notified by email in this case.
• The product should not show marks of being worn, such as stains, smell and wear use damage.
• The items(s) should be intact with the original labels attached.
• The items(s) should be in the original packagin.g
• Should you receive an item in a less then perfect state, please report it to our Customer Service as soon as possible. please contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail to: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm. Or use the digital returnform, click here.

Items that are not reported to us before you send them back will not accepted.

If you wish to exchange an item, you need to follow the same procedure as returning. Place the exchanging item as a return, send it back and order a new item. 

Exchanging or returning of an item is only possible if the item is returned in its original condition, with attached hangtags and in its original packaging. Notwithstanding the above, it is possible to try on the ordered items. At arrival in our central depot your products will be inspected for any use damage such as smell, stains and defects. We can not accept products that have not been bought in our own webshop.

In case you should receive a wrong item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning or exchanging an item. You should indicate which item(s) you have incorrectly received, which item you’ve ordered and which item you still have to receive.

1. Verify our returns and exchange policy for returning / exchanging of products.
2. Go to your account, order history and select the order you want to return.
3. Create your return form, print and fill out the complete form.
4. Pack your products and return form in a protective package.
5. Take your package, provided with an address label, to the postal or package service.
6. Upon receipt at our central depot, you will receive a confirmation e-mail of receipt.
7. Your products will be inspected to check whether they meet our return conditions.
8. You will receive an e-mail with the results of the inspection.
9. We strive to return your payment or item(s) within 14 days.
10. During the transferring of your credit or the shipment of your products, you will be informed about the progress per e-mail.

Products that are defective upon receipt can be returned free of charge. If it concerns the guarantee arrangement you have to pay these costs yourself. If it proves that the product rightly falls within the guarantee arrangement, your order and costs will be refunded. If you want to return or exchange any items, the shipping costs will be at your expence.

Download this form from your order history in your account at www.g-sus.com Go to 'order history', select the order you want to return and create your return form. Print the form, fill it out completely and add it to your return package.

As soon as your returned items have arrived in our central depot, you will receive a confirmation e-mail. If you have shipped your items back to us and have not received a confirmation email after one week, please contact our Customer Service, indicating your returned items and the order number. You can reach us by phone on: 0031 (0)20 509 55 55 or mail to: info@g-sus.com. We’re there for you on weekdays between 9:00 and 18:00

As soon as we have received your return shipment, we will confirm the receipt by e-mail. We need at the most 2 weeks to refund your payment. It may happen that it takes up to 3 weeks before our bank transfer is listed on your bank statement (in particular this may happen in case of a credit card payment). We credit the amount to your account through the original payment method.

Our products are carefully composed and are of high quality. However it still is possible that a manufacturing defect arises. When an item shows defects or manufacturing defects upon receipt, you can return the goods at our expense by completing the return form and follow further instructions from there on.

Products that are defective upon receipt can be returned free of charge. If it concerns the guarantee arrangement you have to pay these costs yourself. If it proves that the product rightly falls within the guarantee arrangement, your order and costs will be refunded.

Should you have any suggestions or ideas on how we may be of better service to you, please fill out the contact form found here.
You can also contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm.
gsus sindustries continuously improves its services and therefore appreciates all your feedback.

Our customers are very important to us. gsus sindustries’ main goal is to strive for satisfied customers in every way. Should you however have an unpleasant experience with either our brand or our service, please let us know. Please give us your feedback by calling our Customer Service at phone number: +31 (0)20 509 55 55. Or send us an email to: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm. You can also fill out the online contact form found here. We aim to provide you with decisive answers regarding your complaint right away, in any case this should happen within 1 week.

The gsus sindustries webshop, part of Total eCommerce, is honest and handles your personal information with the utmost care. We work hard to ensure the reliability, security and integrity of the data we have collected. Total eCommerce believes that the security of gsus sindustries is and remains above-average levels. Our dedicated team of IT experts underwrites this.

We protect your privacy in the following ways:

• Your personal information will not be sold or passed on to third parties.
• Your data is safely stored in a non-public database.
• Your transaction data is sent encrypted so that eavesdroppers will not have a chance.
• We only use your e-mail address once to complete your order. We only send offers, newsletters and other circulars after you explicit consent.
• Should you no longer wish to receive messages from gsus sindustries and not stay informed about gsus sindustries sales promotions, sample sales and special Close Friend events please go here or click the unsubscribe link at the bottom of our last newsletter.

If you place an order at gsus sindustries, we ask you to give the following information:

• Your name, address and phone number. This information is used to correctly handle the delivery of your product.
• Your e-mail address, so that we can keep you informed about your order.
• Payment details, such as your credit card or bank account number are used to complete the order. The data is sent encrypted through a secure SSL server and will not be saved anywhere on our servers.

To be able to save your shopping cart, we use a so-called cookie. These cookies are only saved within one session – as soon as you close your browser, it is removed.

Like all webshops, we also use a cookie to keep information about which pages are visited and how intensively parts of gsus.com are used. This way we can customize our site even better to your needs. This information is anonymous and we do not use these data to create a profile of our visitors.

Removing or modifying your information
Do you wish to see your information? Or do you wish that the www.g-sus.com webshop deletes or modifies your information from its system? Please contact our Customer Service by phone on: +31 (0)20 509 55 55. Or mail to: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm.You can also resist at all times the all further processing of your personal information for direct marketing. However it is not possible to change the ascription of an invoice.

During payments the internet connection between you and gsus.com is secured. Using SSL the transaction information is sent encrypted. To pay with SSL, no special software is required. You can recognize a secure SSL-connection by the “lock” in the bottom status bar in your browser.

The information entered on this website is only used for the processing of your order or for sending requested information. We appreciate the trust you put in us and therefore we will handle your data with the utmost care. When you place an order or you consult your account, the most advanced technology is used: the Secure Socket Layer. Your information will be protected and kept confidential at all times.

Click here for our terms and conditions.

the gsus sindustries webshop is part of Total eCommerce:

Johan van Hasseltweg 27
1021 KN Amsterdam
The Netherlands

KvK-number 24275452
BTW-number NL800042876B01

Our Customer Service is there to help you quickly and adequately. Please contact our Customer Service by phone on: +31 (0)20 509 55 55 or email us on: info@g-sus.com. We’re there for you on weekdays between 9 am and 6 pm.