What are the delivery costs?The delivery costs within the Netherlands, Germany, Belgium, Sweden and Denmark are free when spending over €50. For an overview of the total delivery costs, please click here.
Receive your order before Christmas on time?
Normally we maintain a delivery standard of orders on working days before 8 pm same day shipped. However due to the Christmas rush we can't garantee our standard deliverytime. Do you want to make sure that you'll receive your order on time for Christmas, please make sure to order before the 20th of December.
When can I expect my order?
When you order before 8 pm on a workday, your items will be shipped the same day. Workdays are Monday to Friday, excluding Dutch bank holidays. Orders outside The Netherlands may take up to 6 working days to be delivered. Click here for an complete overview of our international delivery timings.
Can I use a different shipping address?
You can have your order delivered to an alternative address, by adding another address in your account and select it during the ordering process.
Can I order from outside The Netherlands?
Currently we are able to deliver in the following countries (click here for an overview).
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. gsus has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
I haven't received my order.
Your order will always be delivered as soon as possible to the address you’ve registered in your account. However, it's possible that your order delivery is delayed by unforeseen circumstances with your local delivery service. In that case, we'll personally inform you right away but we can’t be held responsible for any inconvenience this may cause.
I've received a wrong item or a defected item.
In case you've received a wrong item or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning or exchanging an item. Indicate which item(s) you've received incorrectly or with a defect and which item you still wish to receive.